题目内容
（请给出正确答案）
You should be able to ________ right from wrong.
A. perceive B. distinguish C. sight D. observe
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更多“You should be able to ________…”相关的问题
Defeats are nothing to be afraid of. They are common incidents in the life of every man who achieves success. But defeat is a dead loss unless you do face it, analyze it and learn why you failed. Defeat, in other words, can help to get rid of its own cause. Not only does defeat prepare us for success but nothing can cause within us such a strong wish to succeed. If you left a baby grasp a stick and try to pull it away, he will hold it more and moro tightly until his whole weight is hung up. It is this same reaction that should give you new and greater strength every time you are defeated. If you make full use of the power which defeat gives; you can compete with it far more than you are able to.
How much does the writer know about success？
A．He knows at least several examples of success.
B．He knows every success in life.
C．He knows every success that has been achieved by man.
D．It is not referred to.
You want full access to the file.
People in your group should be able to read the file.
People in your group should not be able to write the file.
People outside of your group should be denied access to the file.
What are the most secure permissions you would apply to the file？()
A.Chage 700/home/myname/myfile.txt
B.Chage 744/home/myname/myfile.txt
C.Chmod 640/home/myname/myfile.txt
D.Chmod 064/home/myname/myfile.txt
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
The next day the man reached the doctor's office. “Well,” said the doctor, “how are you today？ Did you try my suggestion？”
The man still looked tired. “Yes,” he said, “I tried counting one, two, three...up to one thousand. But when I reached five hundred and sixty-nine, I began to feel sleepy. I had to get up and drink some tea so that I could go on counting up to one thousand, but then I still couldn't fall asleep.”
6.The young man couldn’t go to sleep because he had worked too hard and became ill.
A.T
B.F
7.The doctor asked the young man to count numbers while he was lying in bed.
A.T
B.F
8.The young man returned to the doctor’s office the next day because he wanted to thank the doctor.
A.T
B.F
9.The young man counted from 1 to 569 and got up to drink some tea.
A.T
B.F
10.The young man in fact was not able to count numbers.
A.T
B.F
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
阅读理解
阅读下面的文章，根据文章内容判断文章后的句子是正确(T)还是错误(F)。(每题10分)
HOW TO PREPARE AN EMERGENCY RESPONSE PLAN FOR YOUR WORKPLACE
Emergencies and disasters can occur any time without warning. The more you are prepared for them, the better you will be able to act, reducing panic and confusion when an emergency occurs.
Emergency response plans (ERPs) are intended to provide clear and effective steps for managing an emergency. An ERP should deal with a variety of issues including evacuation of buildings, communication with local emergency services and the general public, individual roles and responsibilities during an emergency, and supplies and materials that may be needed.
Follow these basic guidelines to develop an effective ERP for your workplace:
Determine when an evacuation would be necessary.
Choose primary and secondary evacuation routes and emergency exits. Make sure they are clearly marked and well lit. Post signs.
Install emergency lighting in case a power cut occurs during an evacuation.
Ensure that evacuation routes and emergency exits are wide enough for people to be evacuated, clear at all times, and unlikely to expose evacuating people to additional hazards.
Coordinate your plan with the local emergency management office.
Choose “evacuation wardens” who will help others during an evacuation and account for employees.
Establish specific evacuation procedures. This includes a sample ERP to give you a better idea of what your procedures should include.
Establish a system for accounting for evacuated employees.
Hold emergency drills at least once a year to ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes and procedures. Keep records of such drills.
Consider the transportation needs of employees.
Post evacuation procedures where employees can read them.
Establish procedures for helping people with disabilities and people who do not speak your local language.
Consider how you could quickly get important personal information about employees in an emergency (for example, contact numbers for their home, next-of-kin, or special medical conditions.
操作提示：句子正确选择下拉选项框为“T”;句子错误选择下拉选项框为“F”。
1. The emergency response plan is needed for reducing panic and confusion when an emergency occurs. {T; F}
2. Supply of basic necessities is not included in an ERP. {T; F}
3. According to the passage, the blocked emergency exits can help avoid further hazards. {T; F}
4. The evacuation plan of your workplace should be in line with that of local emergency management office. {T; F}
5. To ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes, the emergency drills should be held once half a year. {T; F}
A.or
B.and
C.so
A.it was very extraordinary homicide
B.the killer was such a merciless one
C.the woman’s neighbors didn’t call the police
D.the killer should have tried three times before he was able to kill the woman
A. I can't say so.
B. I'm not sure so.
C. I don't know so.
D. I don't expect so.
There are two ideas—one, living within your means, and the idea that living on debt is a great equalizer(平衡装置). They both have validity because it is important that someone live within their means over their lifetime. When people are young and they are earning money, but they have very little savings, they almost have to borrow in order to own a house or own a car. But as they grow older, they should develop the habit of saving, so that by the time they reach the end of their earning life, they have savings to live on in retirement, and live within their means.
"Buy now, pay later" worked very well for us in the 1990s, but one suspects it won't work forever. The only thing that concerns me is that Americans are so contented, so optimistic, so unconcerned about any bumps in the road that many American households, not all of them, but many American households are very heavily extended in personal credit, a lot of credit card debt. People are paying very high prices for houses and borrowing heavily against those prices; and if we do run into a bump in the road, a recession, there are going to be a lot of households, not all of them, but many households that Ml be severely squeezed. That means we're more vulnerable to serious financial distress than Japan is. Japan has been in financial distress for ten years, but one reason it's been able to weather that is that the households had been very conservative, had a lot of savings, were very liquid, and were able to weather difficult times. And many American households would now be less able to do that because they are so heavily in debt.
We know from the passage that credit cards
A．make Americans get deeper and deeper in debt
B．are likely to be abandoned by more Americans
C．will soon become a symbol of American life
D．will help solve potential financial problems
