题目内容
（请给出正确答案）
The show should have started an hour ago; I don’t know what could have caused the ().
A、alarm
B、delay
C、statement
D、custom
如果结果不匹配，请 联系老师 获取答案
更多“The show should have started a…”相关的问题
A.ought to arrive
B.should have arrived
C.should arrive
D.was supposed to arrived
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
Lisa is analyzing the questionnaire about online shopping.
Lily: Hi, Lisa. Pretty busy？ Right？
Lisa: Yeah, I'm collecting data from the questionnaires for the online shoppers on the ().
Lily: Really？ Sounds interesting.
Lisa: Well, the results are quite(). What do you think are the most popular things people buy online？
Lily: Definitely, clothes.
Lisa: No, at first I thought so too, but the results show that I'm wrong.
Lily: How could that be？ If the most popular thing being sold online is not clothes, then what is it？
Lisa: Don't feel surprised.()the survey, online courses()the first place, especially the courses for accounting and languages.
Lily: Really？ It's unbelievable. What's next？ It should be the clothes or snacks, right？
Lisa: You are wrong again, the results shocked me too. Following online courses, health products()the second place.
Lily: That really surprised me, too. You just taught me a lesson and()my understanding about online shopping.
Lisa: Have a seat, and let me show you some more unexpected results.
Lily: OK! I'm really()about it.
To show the potency of eye contact in daily life, we have only to consider how passersby behave when their glances happen to meet on the street. At one extreme are those people who feel obliged to smile when they make eye contact. At the other extreme are those who feel awkward and immediately look away. To make eye contact, it seems, is to make a certain link with someone.
Eye contact with an audience also lets a speaker know and monitor the listeners. It is, in fact, essential for analyzing an audience during a speech. Visual cues (暗示) from audience members can indicate that a speech is dragging, that the speaker is dwelling on a particular point for too long, or that a particular point requires further explanation. As we have pointed out, visual feedback from listeners should play an important role in shaping a speech as it is delivered.
This passage is mainly concerned with ______.
A．the importance of eye contact
B．the potency of nonverbal techniques
C．successful speech delivery
D．an effective way to gain visual feedbacks
director of UK operations for Top Employers. Many companies they have researched are short of talents. Though the companies may receive many applications, they can not find the people they want.
Top Employers’ research show that offering good career chances is the key to attracting and keeping the talent. Smart employees know their own value and will want to know what their employers can offer them after five or 10 years’ career development. So, keeping staff is the biggest challenge employers face in the long run.
Yet not every employee feels that they can better their career chances. Some are still nervous about losing their jobs, despite a recent fall in unemployment, says the Trades Union Congress (TUC). TUC points out that some four-fifths of new jobs created have been in parts of the economy where average pay rates are less than £8 an hour since the recession began. Many of these jobs are on temporary or zero-hours contracts.
A report from the Office for National Statistics published in February showed that real wages have been falling consistently since 2010. It’s the longest period since at least 1964. “We’re still in the hardest living standards squeeze for over a century and those who are already working have had years of real-terms pay cuts,” says TUC spokesperson Liz Chinchen. “Understanding the pressures that staff face is a good starting point for any employer. If employers want to show concern for their staff, they should be paying them well and understand that zero-hours contracts bring insecurity and extreme money worries.”
1.According to research by Top Employers, many corporations have enough talents for their development.
2.The data shows the key to attracting talents is to offer high salary.
3.The biggest challenge for employers to is keeping staff in the long run.
4.Not all employees believe that they can get a better offer.
5.The wages have been rising consistently since 2010.
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
But doctors say evidence also shows there is no reason for persons to become terrified by the disease. The AIDS virus is spread during sex with an infected partner, or by infected blood. But doctors say their studies show the disease is not spread through normal, close social activities.
A study by one research team was printed in the New England Journal of Medicine. The doctors studied one-hundred-one family members who lived with AIDS and lived in crowded conditions. The family members shared many personal goods with the patients. These included toothbrushes, drinking glasses, beds, towels and toilets.
Doctors said only one family member—a five-year-old girl—got the AIDS virus. They note, however, that the girl's mother had the disease. They believe the girl probably was born with the virus. No other family member in the study got the AIDS virus or showed any signs of the disease.
The head of the study, Gerald Friedland, said if the disease is not easily spread in crowded homes, it also will not spread easily in factories, offices, schools and other public places. (67) Doctor Friedland said the study also shows there is no reason to punish AIDS patients and to force them to live separately from other persons.
American health officials recently warned, however, that some health care workers should take special care. The report noted the AIDS virus is carried in blood and other body fluids. It said health care workers should put protective covers over their eyes and skin during medical operations, dental work, or other times when the patient may bleed.
(68)In the United States, most AIDS patients are homosexual people, people taking drugs, people who used infected needles, and persons who received infected blood. More recent studies show the AIDS virus also can be spread during heterosexual(异性的)relations. It can spread either from the man to the woman, or from the woman to the man.
Doctors say there is no reason for people to be frightened about AIDS because______.
A．it is not deadly
B．few people are infected with AIDS
C．the AIDS virus is not spread in everyday social activities
D．the AIDS virus is not spread during sex
destination, but to my_41_he coldly refused my offer. I asked him why. Finally he told me that he was afraid I would ask
him for money if |42him in this way.
Money! | fell deep into thought. Is it money that comes between us? Money has no___43it cannot be connected withgood or bad. The problem_44what attitude we have towards it.
At present, we have a more plentiful material life than ever before, but we're becoming more and more45_Why? Inmy opinion, the key is the change in people's personal_46They wrongly believe that making money should be their onlyaim in life, so they47all sorts of ways they can to realize this aim. They are afraid of being48and fooled. Ifeveryone acts like this, what will our society be like? Needless to say, money is becoming more and more important in our society,__49it shouldn't be the "be-all and endall” of life. If a person only concentrates on money, he will be lonely and void (空虚),and even go astray (犯错误).
It is up to us to make our lives happy, not money. We should try our best to help others50and freely. If everyonedoes so, our society will be better and better.
41.()
A joy
B fear
C excitement
D surprise
42. ()
A stopped
B told
C asked
D helped
43.()
A problem
B price
C lifte
D use
44. ()
A takes in
B depends on
C leads to
D smoothes away
45.()
A cold-hearted
B warm-hearted
C good-looking
D humorous
46. ()
A worth
B habits
C fame
D values
47.()
A think up
B come up
C give off
D break out
48. ()
A found
B discovered
C cheated
D followed
49.()
A or
B but
C if
D since
50. ()
A separately
B obviously
C mainly
D whole-heatedly
阅读下列短文，并根据短文内容判断其后的句子是正确(T)还是错误(F)。
Meetings are very common nowadays. They can be weekly, monthly or annually. Some people think most meetings feel like a waste of time. They seem pointless and boring at times.
Then how do you run an effective meeting？
First, assign roles, such as greeter, timekeeper and note taker, so that you, the organizer, can be free to lead discussions and presentations.
Next, take charge from the start. Everyone will listen to you and join your discussion if you take charge in every aspect of the meeting. Show everyone that you really know what you are talking about, and everything that you talk about is useful.
Most important of all, follow the agenda. At the end of the meeting, spend a little extra time for the participants to discuss anything that needs to be immediately discussed but which may not have been on the agenda.
Always ask the participants questions to speak their minds and keep them interested. Remember that a good meeting is a two way communication. Be open to everyone's opinion, ideas, and suggestions. Don't forget to thank them for the ideas they present.
And finally, close the meeting with everyone knowing what is expected of them and what they should do for the following weeks. Then, send out meeting minutes within a few days, while everyone still remembers the points.
()21. A successful meeting should have different people to play different roles.
()22. Generally people only discuss the items listed on the agenda in a successful meeting.
()23. An unsuccessful meeting might be full of single-way communication.
()24. When the meeting is closed, it means there is nothing to do in the following weeks.
()25. Minutes should be sent out to the participants within a month after the end of the meeting.
第46题：The author begins his article with Edmund Burke\'s words to
A. call on scientists to take some actions.
B. criticize the misguided cause of animal rights.
C. warn of the doom of biomedical research.
D. show the triumph of the animal rights movement.
