题目内容
（请给出正确答案）
A. to confuse
B. confusing
C. confuse
D. confused
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更多“You must follow the directions…”相关的问题
First, know your goals.If you don't know where you're going, you're likely to end up anywhere,or even nowhere.The action plan should be specific, measurable, achievable, relevant and timed(SMART).It will take you toward the completion of that goal.
Next, list the necessary strategies that will be used to realize the goals.Be clear about very important events, and also any hidden difficulties you may meet.Break large tasks into smaller ones.Set deadlines for each task.Without clear deadlines, some tasks may never get completed.
Thirdly, follow your plan and don't stop until it's finished.Once your plan is made and shared with the team, the next step is simple: take daily action and make sure that everyone is doing their part.
Finally, change the date if you must, but never give up on the goals.Sometimes unexpected situations and events can appear and prevent you from finishing the tasks on time.If this happens, do not be discouraged –change your plan and continue working to meet your goals.
1.Whether you need to have a clear action plan depends on what kind of project you do.()
2.SMART stands for “suitable, measurable, achievable, relevant, timed”.()
3.When making an action plan, you'd better take possible difficulties into consideration.()
4.Don't change your plan even if some unexpected events happen.()
5.This passage is mainly about how to make a good action plan.()
Ironing clothes is most hated because it is not a task that can be completed quickly or thoughtlessly. Each piece of clothing must be handled individually, so ironing a basket of laundry can take hours! After ironing a piece of clothing with great caution, which requires smoothing out the fabric, and following the seams, you need to place it on a hanger as soon as possible. If you do not follow these directions carefully, it might become wrinkled and you have to start over. Perhaps that is why ironing is not a favorite thing to do. It calls for extreme attention to detail from beginning to end.
Another household job that many people dislike is washing dishes. Of course, some people claim that this work is no longer a problem because we have dishwashers now! However, no one would argue that dishes, silverware, and especially pots and pans washed in a dishwasher don't come out as clean as they do when washed by hand. For this reason, many of us continue to wash our dishes by hand, but we are not necessarily happy doing it. Cleaning dishes is a job that not only takes a lot of energy but also requires the patience to wash and dry them. In addition, unlike ironing clothes, washing dishes is a thing that usually must be done every day. I don't know how Cinderella felt about this particular task, but I believe that most people hate it as much as I do.
For Cinderella, doing household work is ______.
A．all obligation
B．a compulsion
C．an assignment
D．a burden
Driving can be very convenient, but can also cause many problems. Waiting in line at a red light, a driver may get impatient and decide just to drive right through it. If another car is coming from the other direction, there might be a terrible accident. Cutting another car off can make its driver angry, so that driver cuts off someone else. Pretty soon everybody is angry, and impatient.
Traffic accidents declare millions of lives every year worldwide. In Taiwan alone, over seven people are killed in accidents every day. The annual death rate (年死亡率) from traffic accidents in Taiwan is twice that of Japan.
To allow traffic to move smoothly and safely, everybody must follow the rules. Before you drive, learn all the traffic laws. That way of driving is safe, convenient and even fun!
第51题：The word “ convenient “ in the passage means ________.
[A] handy, easy to do
[B] that can be changed
[C] fond of drinking and merry-making
[D] carriages or other trucks
1. Always Start the Negotiations. You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.
2. Always Negotiate in Writing. The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.
3. Always Stay Cool. The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. 27 Crying, getting angry and blowing off steam may make you feel good, but such behavior. will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.
1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.
2. So, never let both parties control the negotiations.
3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction.
4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.
5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close.
----“Do you follow the doctor’s advice that you should lie in bed for a rest？”
----“__.”
A.Yes,I will
B.No,I am not
C.Yes,perfectly
D.No,I haven’t
The first step in creating a budget is to set your goals.What does your family needand want？You must know all that to work out the details of the budget.Never spend more than you can.Then decide which goals are the most important.
The next step is estimating(估计)family income.Before you can plan wisely,you need to know how much money you have to spend!Write down aqll themoney you expect to receive(wages,saving,interest,etc.) during the planned budget period.
After you have calculated (计算)how much money will be available,it is time to estimate expenses(开销、支出).List all of your family expenses.
If you are not satisfied with what you got for your money,look carefully at your spending.Studying your records will show where overspending has occerred.It will also point out poor buying habits.
It is also a good idea to set aside a small amount of money for emergencies.Every family has emergencies:a blown tire,a broken device,or the need for medical care.
51.According to the passage,what is the advantage of a budget？
A.It can help you set your goals clearly.
B.It can help you save a lot of money.
C.It can help you get rid of poor buying habits.
D.It can help you spend money wisely.
52.In carrying out your budget,you need ___.
A.to have the ability to control yourself
B.to ask your family members for advice
C.to cut it down as much as possible
D.to take care not to buy expensive things
53.Accordingiy,one advantage of keeping a record of your spending is that ___.
A.you will remember how much you have already spent
B.you will know if you have spent more money than you planned
C.you will be able to tell your family what should not be bought
D.you will learn how to make a better budget next time
54.The writer suggests that it is a good idea to set aside some money because ___.
A.you probably will not be able to follow your budget
B.people usually spend more than they plan to do
C.one can hardly plan everything in advance
D.others may want to borrow some money from you
55.This passage is mainly about ___.
A.the meaning of a budget B.the relation between budget and income
C.the way a budget is made D.the importance of making a budget
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at？
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude？
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage？
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
Color does influence our moods (情绪)― there is no doubt about it.A yellow room makes most people feel more cheerful and more relaxed than a dark green one; and a red dress bri ngs warmth and cheer to the saddest winter day.On the other hand, black is depressing.A black bridge over the Thames River, near London, used to be the scene of more suicides than any other bridge in the area — until it was repainted green.The number of suicide attempts immediately fell sharply; perhaps it would have fallen even more if the bridge had been done in pink or baby blue.
Light and bright colors make people not only happier but also more active.It is an established fact that factory workers work better, harder, and have fewer accidents when their machines are painted orange rather than black or gray.
1.The author regards the psychologists'findings as ().
A.groundless
B.doubtful
C.reasonable
D.unusual
2.According to the psycholog ists, a person’s color preference ().
A.is formed as he grows up
B.is acquired through experience
C.is decided by his surroundings
D.is possessed from birth
3.It can be concluded from the passage that bright color lovers tend to be ().
A.quiet
B.active
C.depressive
D.pessimistic
4.The example of the bridge is used to illustrate that ().
A.people tend to kill themselves by jumping from bridges
B.color can affect people’s moods to a great degree
C.the bridge should have been repainted earlier
D.certain color can kill people sometimes
5.The notion that machines painted orange can reduce the risk of accidents ().
A.is a well-accepted fact
B.remains to be proved
C.is an illusion of workers
D.is a good wish of scientists
A.with
B.at
C.for
D.in
