阅读理解 The angry woman stood by the station. “ The railway owes me £12,”she said to

第1题

（阅读理解)Having returned from her round trip（往返旅程), the angry woman stood outside

(阅读理解)Having returned from her round trip(往返旅程), the angry woman stood outside the ticket office of the station.“The railway owes me￡12,” she said to Harry Jenks, the young man working at the office.“You sold me a ticket for May 22nd, but there was no ship from Jersey that night.So my daughter and I had to stay in a hotel.It cost me ￡12.”

Harry was worried.He remembered selling the woman a return ticket.“Come into the office, Madam,” he said politely.“I’ll just check the Jersey timetable for May 22nd.”

The woman and her little girl followed him inside.She was quite right, as Harry soon discovered.There was no sailing on May 22nd.How could he have made such a careless mistake？ He shouldn’t have sold her a ticket for that day.Wondering what to do, he smiled at the child.“You look sun burnt,” he said to her.“Did you have a nice holiday in Jersey？”

“Yes,” she answered, shyly.“The beach was lovely.And I can swim too!”

“That’s fine,” said Harry.“My little girl can’t swim a bit yet.Of course, she’s only three…”

“I’m four,” the child said proudly.“I’ll be four and a half.” Harry turned to the mother.“I remember your ticket, Madam,” he said.“But you didn’t get one for your daughter, did you？”

“Er, well——” the woman looked at the child.“I mean...she hasn’t started school yet.She’s only four.”

“A four-year-old child must have a ticket, Madam.A child’s return ticket to Jersey costs…let me see…￡13.50.So if the railway pays your hotel, you will owe￡1.50.The law is the law, but since the fault was mine…”

The woman stood up, took the child’s hand and left the office.

1).The woman was angry because ____.

A.she couldn’t use the ticket for her round trip

B.she had to return home a day earlier than she had planned

C.she spent more money than she had expected

D.Harry had sold her a ticket to Jersey where there was no sailing

2).Harry was worried because ____.

A.the woman was angry with him

B.he had not done his work properly

C.the Jersey timetable was wrong

D.the little girl didn’t have a return ticket

3).Harry started talking to the little girl ____.

A.because he was in difficulty and did not know what to do

B.because he had a little girl about the same age as this girl

C.because he wanted to be friendly to the little girl who looked so nice

D.when he suddenly realized that he could find a way out from the little girl

4).When Harry said, “The law is the law, but since the fault was mine…,"he meant that ___.

A.they must follow it without other choice, even though the fault was his.

B.he had to be strict with the woman because of the law, although he didn’t want to

C.the woman had to pay him￡1.50 and the railway would pay for the hotel

D.she should pay￡1.50, but as he had made a mistake, she could go without paying

5).The woman left the office without saying anything because ____.

A.she wanted to go home and get money for the child’s ticket

B.she was so angry that she didn’t want to have anything more to do with the young man

C.she was moved by Harry’s kindness

D.she knew she would have to pay the railway if she insisted

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第2题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.

（1）At whom do angry customers tend to aim their dissatisfaction and complaints?

A.staff members

B.company managers

C.those who accompany them

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第3题

The angry woman sat in the station office. "The railway should pay me ＄12. "She said to Ha

rry, the man who【21】the ticket. "My ticket was【22】May 22nd, and there was【23】train from Jersey that night. My daughter and I had to stay in a hotel. It cost me＄12."

Harry was worried. He remembered【24】the woman a return ticket. After he【25】the Jersey timetable for May 22nd, he knew she was right. However, had he made【26】mistake？【27】what to do, he smiled at the child, "Did you have a nice holiday in Jersey？" he said to her. "Yes," she answered shyly. "The seashore was【28】and I can swim【29】!"

"That's fine," said Harry. "My little girl can't swim a bit yet. Of course, she's only three..."

Harry turned to the mother, "I remember your ticket, madam," he said. "30 you didn't get one for your daughter,【31】you？"

"Well," the woman looked at the child. "I mean she hasn't started【32】yet. She is only four. "

"A four-year-old child【33】have a ticket, madam. A child's return ticket to Jersey costs ＄13.50. So if the railway pays your hotel bill, you will【34】. ＄1.50. The law is the law, but since the mistake was【35】..."

Saying nothing, the woman stood up, took the child's hand and left the office.

(41)

A．bought

B．sold

C．got

D．paid

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第4题

For some minutes, all was quiet in the street. Then, from across the street, someone came walking.（阅读理解）

For some minutes, all was quiet in the street. Then, from across the street, someone came walking.

It looked Like a man of middle height, dressed in a big raincoat, a soft hat and rubber-soled boots or shoes, and making little sound while walking; at most a soft, sliding sound.No one was in sight. it was a street with two rows of about fifty small houses, and there were three lamps on either side. The lamp nearest the child's house could be seen clearly, but the others were almost hidden by the smoke air. A car passed the end of the street and its lights showed faintly, but clearly enough to show the smooth skin of a woman's face. The car disappeared as the woman, wrapped up in her coat, reached the doorway of the child's house.

She put a key in the lock quickly, pushed the door open and stepped inside, then closed the door without looking round. She began to breathe hard.

She leaned against the door for a moment, then straightened up as if with an effort, and walked towards the door of the front room, the passage leading to the kitchen, and the narrow staircase. She hesitated outside the door, then went up the stairs, quickly but with hardly a sound.

There was enough light from the narrow hail to show the four doors leading off a small landing. She pushed each door open in turn and shone a torch inside, and the light fell upon beds, walls, furniture, a bathroom had-basin, a mirror which flashed brightness back; but this was not what the woman was looking for. She turned away and went downstairs, and hesitated again at the foot of the stairs, then turned towards the kitchen. Clearly there was nothing there, or in the small wash-room, that she wanted. Two rooms remained; the front room and a smaller one next to it. She opened the front room door. After a moment, she saw the child's bed and the child

36. The light of the car passing the end of the Street showed that _____.

A. a woman was driving the car

B. someone was standing by a Street lamp

C. a man and a woman were walking up the Street

D. a woman was walking by herself up the street

37. When the woman had closed the front door, she _____.

A. looked round quickly

B. started breathing again

C. rested before moving

D. walked straight towards the front room

38. The woman went upstairs _____.

A. in complete silence

B. alter hesitating for a moment

C. after looking inside the kitchen

D. as quickly as she could

39. When she was upstairs, the woman _____.

A. saw that there was a wash-basin in each room

B. noticed a mirror which she was looking for

C. found a torch inside one of the rooms

D. opened four different doors

40. Once she was in the house, the woman behaved as if what she was looking for _____.

A. might be in the kitchen

B. was more likely to be upstairs

C. would be easily seen by the light from the hall

D. would look frightening to a child

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第5题

Passage 2 Questions 1to 5 are based on the following passage:Sometimes a book can help c

Passage 2 Questions 1to 5 are based on the following passage:

Sometimes a book can help change history. One book that certainly did was Uncle Tom’s Cabin, Written by Harriet Beecher Stowe. It was a book that spoke out against slavery.

As Harriet Beecher Stowe wrote her book, there were over3.5 million slaves in the United States. Slaves were usually in the cotton-growing states of the South. The Northern States has ended slavery. Yet most northerners were not strongly against slavery. They did not mind that slavery continued in the South.

Stowe decided to make people understand that slavery was very bad. Each night after putting r six children to bed, she worked on her book. She told the owner. She also told how the slaves tried to run away for freedom. Uncle Tom’s Cabin first came in 1852. Over 300,000 books were sold out in a year.

People had different ideas about the book. In the North, many people finally believed that slavery must be ended after they read the book. In the South, many people were very angry at the people in the North. By 1861 the two parts of the country were at war. The Civil War, which lasted until of cease, was made to happen by many things. Yet Uncle Tom’s Cabin surely played a part. Stowe met President Linclon in 1862. As Linclon took her hand, he said, “So you are the woman who starred the big war.”

1、Before Uncle Tom’s Cabin came out, most Northerners ______.

A、were slaves in the South

B、did not know how bad slavery was

C、kept slaves in their homes

D、understood that slavery was wrong

2、While many Northerners agreed with Harriet Beacher Stowe,______.

A、many southerners wanted war

B、many southerners had not read the boo

C、many southerners were angry at her

D、some slaves tried to run away from North

3、From the text, we can infer that _______.

A、Stowe was a very young woman

B、Stowe’s husband was dead when she wrote the story

C、Stowe wrote her book with stories from her six children

D、Stowe could not work on her book at all during the daytime

4、Uncle Tom’s Cabin was _______.

A、a book about Harriet Beecher Stowe

B、a history book

C、a book that helped change history

D、a book about the American Civil war

5、Harriet Beecher Stowe _______.

A、was a little woman who started the American Civil War together with Abraham Linclon

B、was strongly against the slavery

C、helped some slaves to run away from the South

D、met Abraham Lincoln before the Civil War

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第6题

阅读理解52（）

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第7题

阅读理解51（）

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第8题

阅读理解54（）

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第9题

阅读理解难度（）

A.大

B.一般

C.小

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