题目内容
（请给出正确答案）
[单选题]
You can send it either by air mail, （）.
A.nor by ordinary
B.or by ordinary
C.or send it by ordinary
D.or ordinary mail
查看答案
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
如果结果不匹配，请 联系老师 获取答案
题目内容
（请给出正确答案）
A.nor by ordinary
B.or by ordinary
C.or send it by ordinary
D.or ordinary mail
如果结果不匹配，请 联系老师 获取答案
更多“You can send it either by air …”相关的问题
A.very
B.so
C.too
D.more
—What about tomorrow？ My computer doesn't work. I can't send it to you.
A.bring
B.give
C.take
D.e-mail
Dear Mrs. Miller,
I was awfully sorry to learn that Tom kicked his ball through your window this morning.
He has been warned time and time again not to play football beside your house. Unfortunately, he disobeyed me, and I can only offer my sincere apologies. When you have the window repaired, please send the bill to me.
Apologize once again.
Yours sincerely，
Mary Washington
从方框中选择适当的词或词组，并和其适当形式填空。
search for; look like; process; bore; play games, send e-mails;join;so much for;south;relax oneself,
1. Don't use your computer only for（）every night.
2. All of us（）the missing dog at that time.
3.—What（）your sister（）？ —She is tall and slim.
4. Can you do a word（）？
5. The film was so（）that I have already fallen asleep.. on the computer is fast and easy.
7. Hainan is a province at the（）end of China.
8.（）New York.. There is a“ Back” icon at the bottom of the page.
9. How long（）you（）the Amy？ —For 15 years.
10.He often listens to music（）after a hard day's work.
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?
A.staff members
B.company managers
C.those who accompany them
Purchase Order #120-B21
Date: 4/6/07
Creating Better Living
Room 1903, No 521 South Wanping Rd,
P. R. China, 200000
Phone: 021-6464-4471
To: Ann Lin (lin@woodman.com)
From: Bruce Campbell (bruce@living.com)
Date: April 10
Subject: Purchase Order (#120-B21)
Dear Mr. Ann Lin,
We have received your Purchase Order No. 120-B21 dated 4-6-07.
We regret to inform. you that this order cannot be fulfilled in its totality at this time due to the following reason: Item #G6 (True-Bond Adhesive) is temporarily out of stock.
We can substitute a comparable product (#G11: Woodlock Carpenter' s Glue) if an item you have chosen is not available and reduce the price to match the price of item #G6.
Our policy indicates that we will neither substitute items nor automatically send backordered items without our customer's direct consent, so you must reply to this e-mail and tell us how you wish to proceed.
Otherwise, your partial order will be shipped on April 13, 2007 and you will be contacted by a representative when we receive our next item #G6.
Best Regards,
Bruce Campbell
What comprises the bulk of the order？
A．Adhesives
B．Fasteners
C．Lumbers
D．Tools
Business cards are less important in American culture than they are in Asian culture. But knowing the right way to handle business cards is a useful skill wherever you are.
Requesting someone's business card is a straightforward(直截了当的、坦率的)process. You need only say: "Do you have a business card？" or "May I have your business card？"
When you want to present your own card, you can say, "Here's my card. Feel free to call me if you have any other questions." Or, you might say, "Please send the information to this address. I look forward to hearing from you soon."
It's not polite to directly refuse a request from someone for your business card. Instead, you can say, "Sorry, but I'm afraid I'm all out at the moment." or "l forgot to bring them with me."
When you do receive a card, say "Thank you" and examine it briefly before putting it away.
1.In America,().
A.one does not use business cards
B.one uses business cards everywhere
C.one uses business cards but not as often as one does in Asia
D.one uses business cards much more often than one does in Asia
2.If you know how to handle business cards, you will（）.
A.be absolutely successful
B.get help from others
C.make everybody happy
D.find the knowledge helpful
3.To politely refuse a request for business cards, you may say the following except().
A.Sorry, but I can't satisfy you
B.Sorry, but I'm afraid I’m all out at the moment
C.I forgot to bring them with me
D.Sorry, but I don't have a business card
4.From the passage we can infer that().
A.business cards are the key to success
B.business cards should be beautifully designed
C.you should always carry your business cards
D.handling business cards skillfully is important
5.The word “examine” (Line 1, Para. 5) is closest in meaning to().
A.search for
B.test
C.look at
D.research
The recent announcement that general practitioners(GPs)may send patients with depression away with the suggestion that they【C1】______a "mood-enhancing" book will have entranced some【C2】______left others bristling. When we set up our bibliotherapy service through The School of Life in 2008, our【C3】______was obvious: to show people that books, and【C4】______novels, not only have the【C5】______to lift spirits, but to【C6】______fundamental psychological shifts, healing and enriching the heart, the intellect and the soul in extraordinary ways. But you could【C7】______that someone with depression would【C8】______to make their way to the library,【C9】______put a spring in their stride, simply by the offer of some mood enhancing reads. One of the things we have found as biblio -therapists is that clients with depression【C10】______a therapeutic book require a very【C11】______prescription. Some may want a book that offers some escape—【C12】______case the odd English humour of Dodie Smiths / Capture the Castle may【C13】______. But others may【C14】______with impatience to anything【C15】______seems too unlike real life. The majority of our clients do not come to us for【C16】______reasons; most come because they love reading, and in this day of publishing overload they want to be sure they use their reading time well. There are few greater pleasures in life than discovering a novel that【C17】______back a world you recognise—and yet takes you into a deeper experience of that world. And research has shown that reading can be highly effective in【C18】______stress. We find Henry James a【C19】______way to order your mind when everything becomes too much— the literary【C20】______of Beethoven or Bach.
【C1】
A．buy
B．comment
C．read
D．write
